Missing a delivery, whether it’s a package or a letter, is an inevitable part of life. It’s that one moment where you can feel a sudden sense of disappointment when you check your notifications and see that you’ve missed a delivery. When the delivery in question belongs to Hermes, the leading courier service provider in the UK, the stakes are even higher. Hermes is a go-to service for millions of people in the UK who trust them to deliver their parcels, documents or any other important item on time. So, what happens if you’ve missed a Hermes delivery?
If you’re one of the many people who rely on Hermes to deliver your packages regularly, missing a parcel delivery can be more than just a slight inconvenience. Whether it’s an important document that you’ve been waiting to receive or a gift that you’ve been eagerly anticipating, the thought of not being able to get your hands on it can be downright frustrating. The consequences of missing a Hermes delivery can range from delayed delivery to having your parcel returned to the sender, which could take several days to process.
So, what can you do if you’ve missed a Hermes delivery? Depending on the specific circumstances, there are several options available to you. The first step is to make sure that you contact Hermes as soon as possible. They will be able to provide you with more information on the delivery process and guide you through the next steps. You can also arrange to have your package redelivered, pick up your parcel at the courier’s local depot, or request for your package to be left in a safe place. Whatever you do, don’t panic because with the right steps and approach, you can still get your hands on that elusive package even after missing a Hermes delivery.
Reasons for missing a Hermes delivery
Missing a Hermes delivery can be frustrating, especially when you were eagerly waiting for your package. There are several reasons why you might miss a Hermes delivery, and understanding these reasons can help you avoid missing a delivery in the future. Here are some possible reasons for a missed Hermes delivery:
- The delivery address was incorrect or incomplete.
- Nobody was home to sign for the package.
- The package was too large to fit through the mailbox or letterbox.
- The delivery driver couldn’t find your address.
- The recipient was unavailable or didn’t respond to calls or text messages.
If you miss a Hermes delivery, you will receive a notification card from the delivery driver. This card will have instructions on how to reschedule your delivery or redirect your package to a Hermes ParcelShop.
It’s important to make sure that your delivery address is correct and complete. Check that your house or building number is clearly marked and that there are no additional instructions needed to locate your address. If you will not be home to accept the package, consider having it delivered to a neighbor or to your workplace.
If you are expecting a large package, make sure to measure the area where it will be delivered. If the package is too large to fit, you might need to make arrangements to have it delivered to an alternative location.
Another reason for missed deliveries is a failure to provide accurate recipient contact information. It’s important to provide a valid phone number or email address when placing your order, so that delivery drivers can contact you if there are any issues.
| What to do if you miss a Hermes delivery: | How to Avoid Missing a Hermes Delivery: |
|---|---|
| Contact Hermes customer service to reschedule delivery or redirect the package to a Hermes ParcelShop | Make sure your delivery address is correct and complete |
| Consider having the package delivered to a neighbor or workplace | Measure the area where the package will be delivered to ensure it will fit |
| Provide accurate recipient contact information | Be available to sign for the package or make alternative arrangements |
Hermes Delivery Options and Services
Missing a delivery can be a stressful experience, but with Hermes, there are several delivery options and services available to help ensure a smooth and hassle-free delivery process.
- SafePlace: Hermes offers a SafePlace service where you can nominate a safe place for your parcel to be left if you’re not at home to receive it. This can be a garage, shed, or even a designated spot on your property. This option is available for both standard and next-day deliveries.
- Neighbor delivery: If you’re not home to receive your parcel, Hermes also offers a neighbor delivery service. This means that the courier will leave your parcel with a trusted neighbor, and a card will be left to let you know where it has been left. This option is available for both standard and next-day deliveries.
- Express delivery: Hermes offers an express delivery service for when you need your parcel delivered quickly. The express delivery option guarantees delivery within one working day, and you’ll receive a one-hour delivery window to make sure you’re available to receive your parcel.
If you miss a delivery, Hermes will leave a card detailing what to do next. You can arrange for redelivery, specify a different SafePlace, or choose to have your parcel delivered to a neighbor. Alternatively, you can collect your parcel from your local Hermes ParcelShop or arrange for it to be delivered to a different address.
Hermes also offers a range of services to make sending and receiving parcels as easy as possible. These include:
- ParcelShop: Hermes has over 5,000 ParcelShops across the UK where you can drop off your parcels or collect your deliveries at a time that suits you. ParcelShops are usually open seven days a week and have extended opening hours.
- MyHermes Account: With a MyHermes account, you can manage your parcel deliveries and collections online. You can arrange a delivery, track your parcel, and even print your own parcel labels at home.
- Hermes International: Hermes offers an international delivery service for when you need to send a parcel abroad. With a range of delivery options available, you can choose the one that best suits your needs.
| Delivery option | Cost | Delivery time |
|---|---|---|
| Standard delivery | From £2.85 | 2-3 working days |
| Next-day delivery | From £3.99 | Next working day |
| Express delivery | From £4.99 | Guaranteed next-day delivery |
Overall, Hermes offers a range of delivery options and services to make sending and receiving parcels as easy as possible. By taking advantage of these options, you can ensure a smooth delivery process and avoid any stress or worry if you miss a delivery.
Tracking a Hermes delivery
If you have an order being delivered by Hermes, you’ll be able to track your package from start to finish. Hermes provides a comprehensive tracking service that allows you to keep an eye on your delivery and make sure it gets to you on time.
- To track your Hermes delivery, you’ll need your tracking number. This should have been sent to you via email or text when you placed your order.
- Once you have your tracking number, head to the Hermes website and enter the number into the tracking field on the homepage. You’ll then be able to see the latest updates on your delivery.
- If your package is already out for delivery, you can track the driver’s progress in real-time on the Hermes website or app. This is a great way to estimate when your package will arrive and make sure you’re available to receive it.
While tracking your Hermes delivery can give you peace of mind, there are times when things can go wrong. If you miss a delivery, you’ll need to follow the instructions left by the Hermes courier to either arrange a redelivery or pick up your package from a local depot.
If you’re unable to resolve the delivery issue or track your package despite the Hermes website saying it has been delivered, you should contact Hermes customer service for further assistance. They’ll be able to investigate and help resolve any issues with your delivery.
| Delivery Status | Explanation |
|---|---|
| Out For Delivery | Your package is with the Hermes courier and on its way to you |
| Delivered | Your package has been delivered to the address provided and should be with you, or a neighbour, if requested |
| Missed Delivery | The courier attempted delivery but was unable to complete the delivery for any reason. They should have left a delivery note with instructions on how to arrange redelivery or collect your package |
Overall, tracking your Hermes delivery is a simple process that can help you stay on top of your package’s whereabouts. With a little bit of effort and attention, you can make sure your delivery arrives on time and in great condition.
How to reschedule a Hermes delivery
Missing a Hermes delivery may cause unwanted stress and inconvenience. Fortunately, rescheduling the delivery is easy and can be done in a few simple steps. Here’s what you need to know:
- Firstly, you need to have your tracking number or delivery reference number to reschedule your delivery on Hermes’ website. You can find this information on the delivery slip or notifications sent to you by Hermes.
- Visit the Hermes website and navigate to the “Tracking” section. Here, you’ll be prompted to input your tracking number or delivery reference number.
- Once you’ve found your delivery details, you’ll be able to choose a new delivery date, time and location. Hermes offers various options to choose from, such as delivering to a neighbor or safe place, collecting from a nearby store, or rescheduling the delivery for a different day.
It’s important to note that some delivery options may come with additional charges, such as collecting from a nearby store. However, if you’re a frequent Hermes user, you might be able to upgrade to their Delivery Pass service, which gives you unlimited free deliveries for a fixed period of time.
If you’re unable to reschedule your delivery online, you can also contact Hermes’ customer service through their website for assistance.
Here’s a breakdown of the steps:
| Step | Action |
|---|---|
| 1 | Retrieve your tracking or delivery reference number |
| 2 | Visit Hermes’ website and navigate to the “Tracking” section |
| 3 | Input your tracking or delivery reference number |
| 4 | Choose a new delivery date, time and location |
| 5 | Pay any applicable charges if required |
By following these simple steps, you can quickly and easily reschedule your Hermes delivery to a more suitable date, time, or location.
Procedure for Collecting a Missed Hermes Delivery
If you missed a delivery from Hermes, there’s no need to worry. Hermes provides a simple and efficient procedure for collecting missed deliveries. Below are the steps you need to follow to collect your missed delivery:
- First of all, check if you have received a ‘sorry we missed you’ card from Hermes. The card will include information on why the delivery was missed and what steps you can take next.
- If you have received the card, you can either request a redelivery or choose to collect your delivery from a designated Hermes Parcel Shop. You can find the nearest Parcel Shop to your location by entering your postcode in the ParcelShop Finder on the Hermes website.
- If you choose to collect your delivery from a Parcel Shop, make sure to bring a valid ID, such as a passport or driver’s license. You will also need to bring the ‘sorry we missed you’ card or a proof of delivery email from Hermes.
Redelivery
If you choose to request a redelivery, you can either do it online or by phone. To request redelivery online, visit the Hermes website and enter your tracking number and postcode. You can then choose the most suitable delivery option and select a date for redelivery.
If you prefer to request redelivery by phone, call the Hermes customer service team on 0330 333 6556. Make sure to have your tracking number and postcode ready before calling.
Collection from a ParcelShop
If you choose to collect your delivery from a ParcelShop, it’s important to note that you have 10 days to collect your parcel from the date it arrives at the shop. After 10 days, the parcel will be returned to the sender.
The table below shows the opening hours of Hermes Parcel Shops:
| Days | Opening hours |
|---|---|
| Monday-Friday | 8am-8pm |
| Saturday | 8am-6pm |
| Sunday | 9am-5pm |
Make sure to double-check the opening hours of your nearest ParcelShop on the Hermes website before visiting.
Frequently asked questions about missed Hermes deliveries
Missing a Hermes delivery can be stressful and frustrating, especially if you were eagerly waiting for your package. To help ease your worries, we have compiled a list of frequently asked questions about missed Hermes deliveries.
- What happens if I miss a Hermes delivery?
If you are not available to receive your package upon delivery, the Hermes courier will leave a calling card with instructions on how to collect your package or arrange redelivery. - Can I change the delivery address once I’ve missed the initial delivery?
Yes, you can change the delivery address online using the tracking information provided on the calling card. - Can someone else collect my missed Hermes delivery on my behalf?
Yes, you can nominate a neighbor or a friend to collect your missed Hermes delivery. Simply add their name and address when rearranging delivery on the Hermes website.
If you’re experiencing any issues with your delivery or need further assistance, you can contact Hermes customer service to speak to a representative.
What if I Missed Multiple Hermes Deliveries?
If you missed multiple Hermes deliveries, the delivery process may become more complicated. Here are some potential options to explore:
- Rearrange delivery online: After the first missed delivery, you can rearrange delivery online using the tracking information provided. This will give you the option to change the delivery address or request redelivery on a more convenient day.
- Contact Hermes customer service: If you’re having trouble rearranging delivery online, you can contact Hermes customer service representative directly, who can help you sort out the issues at hand.
- Visit a Hermes Collection Point: If you cannot rearrange delivery or if you will not be available for redelivery, you can choose to collect your package from a Hermes Collection Point, which is often a convenience store or a newsagent.
If all else fails, and you have not been able to receive your Hermes package, it will eventually be returned to the sender, who may charge additional fees for redelivery.
Hermes Missed Delivery Charges:
If you missed a Hermes delivery, the company does not charge additional fees for redelivery but may charge for storage if a package remains unclaimed after a specified amount of time. Charges vary depending on the package size and the duration of storage but can range from £0.30 to £5.00 per day.
| Package Size | Storage charge per standard day (inc. VAT) |
|---|---|
| Small | £0.30 |
| Medium | £0.40 |
| Large | £0.50 |
| X-Large | £1.00 |
| Giant | £5.00 |
Hopefully, this information has helped answer any questions you may have had about missed Hermes deliveries. Remember, if you need further assistance, don’t hesitate to contact Hermes customer service directly for further information.
Hermes delivery policy on missed deliveries
It’s frustrating when you miss a Hermes delivery, especially if you’ve been waiting for a long time for your package to arrive. However, Hermes has a policy in place for missed deliveries that ensures your package is still delivered to you as soon as possible.
If you are not available to receive your package, the Hermes courier should leave a calling card. This card will include details of how to arrange a new delivery time. You can also use the information on the calling card to redirect the package to a neighbour’s address or a safe place, such as a garden shed or garage. This way, you won’t have to worry about missing the delivery again.
- If you missed a delivery and don’t want to rearrange it, you can choose to collect your package from the nearest Hermes ParcelShop. Just make sure you bring a valid photo ID and the tracking number of your package.
- Alternatively, you can arrange for a friend or family member to collect the package on your behalf. They will need to bring a valid photo ID and the tracking number of your package.
- Hermes may try to deliver your package up to three times before it is returned to the sender. If you’re unable to receive the package after three attempts, you may need to contact the sender to arrange for a new delivery or refund.
If you’re still unable to receive your package, Hermes will return it to the sender. This may result in additional charges, so it’s important to make sure you’re available to receive the package when it arrives.
In summary, if you miss a Hermes delivery, don’t worry. The courier will leave a calling card with instructions on how to arrange a new delivery time or redirect the package to a safe place or neighbour’s address. You can also choose to collect the package from a Hermes ParcelShop or arrange for a friend or family member to collect it on your behalf. Just make sure you don’t miss the delivery three times, or the package may be returned to the sender.
| Missed Delivery Options | Requirements |
|---|---|
| Rearrange delivery | Calling card |
| Redirect package | Calling card |
| Collect from ParcelShop | Valid photo ID and tracking number |
| Authorize friend/family to collect | Valid photo ID and tracking number |
It’s always best to stay informed of delivery policies to avoid any confusion or missed deliveries.
FAQs About What Happens If I Miss a Hermes Delivery
Q: What happens if I miss a Hermes delivery?
A: If you miss a Hermes delivery, they will leave you a delivery card. This card will include information about how to reschedule your delivery or redirect your parcel to a safe place.
Q: Can I change the delivery address on my Hermes package?
A: Yes, you can change the delivery address on your Hermes package. You can do this by using the Hermes app or by contacting their customer service team.
Q: How many times will Hermes try to deliver my parcel?
A: Hermes will attempt to deliver your parcel up to three times. After that, they will return your parcel to the sender.
Q: What if I am not home during the Hermes delivery?
A: If you are not home during the Hermes delivery, they will attempt to leave your parcel with a neighbor or in a safe place that you have designated.
Q: Can I track my Hermes parcel if I missed the delivery?
A: Yes, you can track your Hermes parcel even if you missed the delivery. The delivery card left by the courier will include information about how to track your parcel.
Q: Will I be charged for rescheduling my Hermes delivery?
A: No, you will not be charged for rescheduling your Hermes delivery.
Q: How long will Hermes hold my parcel if I miss the delivery?
A: Hermes will hold your parcel for 18 days. After that, they will return your parcel to the sender.
Closing paragraph: Thanks for Reading!
We hope that these FAQs have helped you understand what happens if you miss a Hermes delivery. Remember, Hermes will always leave you a delivery card with instructions on how to reschedule or redirect your parcel. Don’t worry if you miss the delivery, you can still track your parcel and reschedule without any additional charges. Thank you for reading, and visit again soon for more useful information!