Ambrose Wilson is a highly popular online retailer that has gained a tremendous following in recent years due to its affordable prices and trendy products. One of the biggest concerns that many consumers have when ordering items online is the hassle associated with returns. Fortunately, if you’re shopping at Ambrose Wilson, you can rest easy knowing that their return policy is as hassle-free as they come. Are returns free at Ambrose Wilson? The answer is a resounding yes!
One of the key benefits of shopping at Ambrose Wilson is that they take care of their customers. This is evident in their generous returns policy. Whether you’re not satisfied with your purchase, or you simply ordered the wrong size, sending back your items is a breeze. Unlike some online retailers who require you to pay hefty returns fees, Ambrose Wilson offers free returns. This makes it convenient and affordable for shoppers who want to make a return or exchange their items for something else.
At the end of the day, Ambrose Wilson is all about making their customers feel valued. They understand that shopping online can be nerve-wracking, especially when it comes to returns. That’s why they’ve made the process as easy and affordable as possible. So, if you’re looking for an online retailer that puts their customers first, look no further than Ambrose Wilson. With their free returns policy, you can shop with confidence knowing that you’re in good hands.
Ambrose Wilson’s Return Policy
At Ambrose Wilson, we understand that sometimes you may change your mind about a purchase or receive a faulty item. That’s why we have a return policy in place to make sure that you are satisfied with your shopping experience with us.
- We will accept returns on most items within 28 days of receipt.
- If the item is faulty or damaged, we will offer a full refund and cover the cost of return postage.
- If you are returning an item because you have changed your mind, you will need to cover the cost of return postage.
- All items must be returned in their original packaging and in a resalable condition.
How to Return an Item
If you need to return an item, please follow the simple steps outlined on our website. You will need to log in to your account, select the item you wish to return, and confirm the reason for the return. Once you have completed these steps, you will be provided with a returns label that you can use to send the item back to us. You can then drop off the item at your nearest Post Office.
Alternatively, you can contact our customer service team who will assist you with the returns process. They are available to chat online or over the phone on weekdays from 8am-8pm and on Saturdays from 8am-6pm.
Refunds and Exchanges
Once we have received and processed your returned item, we will issue a refund to your original payment method. This usually takes around 14 days to process.
| Payment Method | Refund Method |
|---|---|
| Debit or Credit Card | Refund to original payment method |
| Gift Card or Voucher | Refund to Ambrose Wilson account |
If you wish to exchange an item, we suggest that you return the original item and place a new order for the replacement item. This will ensure that you receive the replacement item as soon as possible.
Overall, Ambrose Wilson’s return policy is designed to provide you with peace of mind when shopping with us. If you have any further questions or concerns, please do not hesitate to contact our customer service team.
How to Return Items to Ambrose Wilson
At Ambrose Wilson, we understand that sometimes a product may not meet your expectations, so we have made our returns process easy and hassle-free. Whether you received a defective item or changed your mind about the purchase, we are here to help you with our seamless returns procedure.
- Firstly, ensure that the item you want to return is in its original packaging and with all its tags attached.
- Log in to your Ambrose Wilson account and go to the ‘My Orders’ section.
- Select the order containing the item you wish to return and click on the ‘Return Items’ button.
- Fill in the returns form, which includes the reason for the return and any additional comments. Then click on the submit button.
- You will see a confirmation screen with details of your return, including the return reference number.
- Print the postage label provided and attach it to the original packaging.
- Drop off the item at your nearest post office, and we will process your refund as soon as we receive your return.
It’s essential to include the return reference number in all correspondence with us regarding your return. This will help us track your return and process your refund quickly. We will notify you by email once we receive your return and when your refund is processed.
If you prefer to return items by phone, you can call our customer service team at 0871 231 2000. They will guide you through the process and provide further assistance. Note that there is a £2.00 charge for returns made by phone. Alternatively, you can also return items at one of our Ambrose Wilson stores. Visit our website for a list of our store locations.
Below is a summary of the Ambrose Wilson returns policy:
| Condition of item | Action | Refund |
|---|---|---|
| The item is in its original condition with all tags and packaging intact | Credit the original account or card used for the purchase | Full refund of the purchase price and standard delivery charge |
| The item is faulty or damaged | Provide an exchange or refund | Full refund including the purchase and delivery charge |
| You have changed your mind about the purchase | Provide an exchange or refund | Refund of the purchase price but not the delivery charge |
With our easy-to-follow guide, returning items to Ambrose Wilson has never been more straightforward. Our commitment to customer satisfaction means we genuinely care about making the process as hassle-free as possible. So, whether you want to return a damaged garment or an item you changed your mind about, our seamless returns process is just a click away.
Ambrose Wilson’s Free Returns Policy
Ambrose Wilson understands that sometimes items may not be suitable or not meet your expectations. That is why they offer a Free Returns Policy for their customers. The policy allows you to return any unwanted items within a 28 day period from the date of delivery to get a full refund or exchange.
- The returns policy applies to all items purchased from Ambrose Wilson, including clothing, footwear, accessories, and homeware.
- The products returned must be unused, with all original tags and packaging still in place.
- The returns process is simple and hassle-free. All you have to do is fill in the returns form included in your delivery and send the items back via post or courier, using the pre-paid label provided.
In addition to their free returns policy, Ambrose Wilson also offers a 14-day home approval period. This means that if you receive an item and decide that it’s not what you were looking for, you can return it within 14 days and have your account credited.
If you have any questions or concerns about the returns policy, you can contact Ambrose Wilson’s customer service team who will be more than happy to assist you.
How to Return an Item
To return an item to Ambrose Wilson, follow these simple steps:
- Fill in the returns form included in your delivery.
- Wrap the items securely in the original packaging (if possible).
- Affix the pre-paid label provided to the parcel.
- Drop off the parcel at your nearest post office or courier.
Once your returned items have been received and processed, Ambrose Wilson will issue a refund or exchange as requested. Refunds will be credited to your original payment method.
Return Policy Exclusions
There are some items that are excluded from Ambrose Wilson’s free returns policy. These include:
| Excluded Items | Reasons for Exclusion |
|---|---|
| Perishable items (e.g. food, flowers) | Hygiene reasons |
| Personalised items | Cannot be resold |
| Gift cards | Cannot be refunded or exchanged |
Make sure to check the product information before purchasing to see if any exclusions apply.
Ambrose Wilson’s free returns policy is just one of the ways they strive to provide excellent customer service. Whether you’re not happy with an item or simply changed your mind, you can return it within 28 days and get a full refund or exchange, hassle-free. Happy shopping!
Ambrose Wilson’s Refund Process
Ambrose Wilson provides a hassle-free return policy that allows customers to return any items they are not satisfied with. Customers have 14 days from the delivery date to return their items and receive a full refund.
- To initiate a return, customers must fill out the returns form that accompanies their order.
- The form must be sent back to Ambrose Wilson’s returns address, which can be found on the form.
- The returned item must be in its original packaging and with all its tags and labels intact.
Once Ambrose Wilson receives the returned item, they will inspect it within 10 working days to ensure that it meets the return requirements. If it does, the refund will be processed to the original payment method within 10 working days.
The refund will include the initial delivery cost, but the customer will be responsible for the return postage cost. However, if the item is deemed faulty or defective, Ambrose Wilson will cover the return postage cost.
| Returns Process | Returns Timeframe | Returns Cost |
|---|---|---|
| Fill out returns form and send back with item | 14 days from delivery date | Customer responsible for return postage cost |
| Ambrose Wilson inspects returned item | Up to 10 working days | N/A |
| Refund processed to original payment method | Up to 10 working days | Initial delivery cost included |
Ambrose Wilson’s refund process is straightforward and customer-friendly, providing peace of mind to their customers when shopping online.
Ambrose Wilson’s Exchange Policy
At Ambrose Wilson, customer satisfaction is top priority. That’s why we offer a hassle-free exchange policy on all our products. If you’re not happy with your purchase, you can exchange it for another item or a different size within 28 days of receiving your order.
- To exchange an item, simply fill out the returns form included in your package and indicate the item you wish to exchange it for.
- Make sure to include the form in your package along with the item you’re returning.
- If you’re exchanging for a different size, we’ll send you the size requested at no extra cost.
However, there are some conditions that need to be met before you can exchange an item:
- The item must be returned in its original condition – unworn, unwashed, and with all tags attached.
- The item must be sent back in its original packaging.
- We do not offer exchanges on items that have been personalized or altered in any way.
- If the item you wish to exchange for is out of stock, we’ll notify you and offer a refund or an alternative item.
Please note that our exchange policy applies to all our products, with the exception of certain items such as underwear and swimwear for hygiene reasons.
Ambrose Wilson’s Returns Policy
If you’re not completely satisfied with your purchase and would like to return it, we offer a no-questions-asked returns policy.
You can return any item within 28 days of receiving it, for a full refund or exchange. To return an item, follow these simple steps:
- Fill out the returns form included in your package, indicating the reason for your return.
- Include the form in your package along with the item you’re returning.
- Make sure the item is in its original condition, with all tags attached and in its original packaging.
- We’ll process your refund or exchange as soon as we receive your return.
Please note that we do not refund delivery charges, and you will be responsible for the cost of returning the item to us unless it is faulty or damaged.
Ambrose Wilson’s Faulty Items Policy
If you receive a faulty or damaged item, we apologize for the inconvenience and will do our best to resolve the issue as quickly as possible.
Please contact our customer service team immediately at 0345 071 9018, and we’ll provide you with instructions on how to return the item. We’ll either offer you a full refund or exchange, depending on your preference.
| Item type | Returns/exchanges allowed? |
|---|---|
| Clothing, footwear, and accessories | 25 days for returns, 28 days for exchanges |
| Underwear and swimwear | Returns only accepted if hygiene label is intact |
| Personalized items | Returns/exchanges not accepted unless faulty |
At Ambrose Wilson, we’re committed to providing you with the best possible shopping experience. If you have any questions about our exchange or returns policy, please don’t hesitate to get in touch with our customer service team. We’re always here to help.
Ambrose Wilson’s Return Timeframe
At Ambrose Wilson, we understand that sometimes things just don’t work out. That’s why we offer a hassle-free return policy for our customers. Below we will discuss the time frame in which you can return your items.
- You have up to 14 days to return any unwanted items purchased from our website.
- If you have received damaged or faulty items, you have up to 28 days to return them.
- We also offer a free collection service for faulty items, so you don’t have to worry about any additional costs.
It’s important to note that we only accept returns that are in their original condition and packaging, and with all tags and labels intact. Any items that show signs of wear or damage will not be accepted.
If you want to return an item, simply follow the instructions on our website or contact our customer service team. You will receive a refund within 14 days of us receiving your returned items.
Return Methods
At Ambrose Wilson, we want to make the return process as easy as possible for our customers. That’s why we offer multiple ways in which you can return your items.
- Self Return – You can return your items using your local Post Office or courier service.
- Collect+ – You can drop off your items at one of thousands of participating local stores.
- Home Collection – We can arrange for a courier to collect your items from your home, free of charge for faulty or incorrect items.
Return Exceptions
There are a few exceptions to our return policy that are important to point out.
- Pierced jewellery items cannot be returned due to hygiene reasons.
- Personalised items are non-returnable, unless they are faulty or incorrect.
- DVDs, CDs and other media items cannot be returned once opened, unless they are faulty or incorrect.
Return Timeframe Table
| Item Type | Return Timeframe |
|---|---|
| Unwanted items | 14 days |
| Damage or Faulty items | 28 days |
| Pierced Jewellery | Non-returnable (hygiene reasons) |
| Personalised items | Non-returnable (unless faulty or incorrect) |
| DVDs, CDs, Media | Non-returnable (unless faulty or incorrect and unopened) |
We hope this guide has been helpful in understanding our return policy and timeframe. If you have any questions about the return process, please don’t hesitate to contact our customer service team for assistance.
Ambrose Wilson’s Return Shipping Policies
Returning a product can be quite a hassle, especially when you have to deal with shipping fees. Fortunately, Ambrose Wilson offers a few options to make the return process as smooth and cost-efficient as possible.
Free Returns
- Ambrose Wilson offers free returns on all orders within 28 days of receipt.
- To use this service, customers simply need to fill in the returns form that comes with their order and affix the prepaid returns label to the package.
- This label covers the cost of return shipping, and no additional fees will be charged to the customer.
CollectPlus Returns
For those who prefer a more hands-on approach, Ambrose Wilson also offers a CollectPlus returns service.
- Customers can drop off their returns at one of over 7,000 participating CollectPlus stores across the UK.
- There is no charge for using this service, and a proof of return receipt will be provided to the customer.
- This option is particularly useful for those who may not have easy access to a postal service.
Heavy Item Returns
Returning large or heavy items can be a bit more tricky, but Ambrose Wilson has a solution for that as well.
- For items weighing over 15kg, customers can contact Ambrose Wilson’s customer service team to arrange for a free collection.
- Customers should not attempt to send these items back through regular mail, as additional fees may apply.
Returns Policy Table
| Item Type | Returns Policy |
|---|---|
| Clothing, Shoes, Accessories | Free Returns within 28 days |
| Large or Heavy Items > 15kg | Contact customer service for free collection |
| Personalized Items | Non-returnable, unless faulty or damaged |
It’s important to note that personalized items cannot be returned unless they are faulty or damaged. However, for all other items, Ambrose Wilson offers a variety of return options to ensure a smooth and hassle-free experience for customers.
Frequently Asked Questions about Returns at Ambrose Wilson
1. Are returns free at Ambrose Wilson?
Yes, returns are free if you choose to use the provided return label.
2. What is the timeframe for returns?
You have 28 days from the date of receipt to return your items.
3. Can I return items if they have been worn or used?
Unfortunately, items that have been worn or used cannot be returned unless they are faulty.
4. Can I exchange an item instead of returning it?
Yes, you can exchange an item for a different size or color. Just indicate your preference on the return form.
5. Do I need to contact customer service before returning an item?
No, you can simply fill out the return form provided with your order and send it back with the items you wish to return.
6. How long does it take to receive a refund for a returned item?
Once your return has been received and processed, it can take up to 10 working days for the refund to appear in your account.
7. Can I return items purchased online to a physical store?
No, at this time, Ambrose Wilson does not offer in-store returns.
Thank You for Choosing Ambrose Wilson
We hope this FAQ has answered any questions you may have about returns at Ambrose Wilson. Remember, we offer free returns within 28 days of receipt, and exchanges are also available. Thank you for shopping with us and please visit again soon.